By way of background, on 6 December 2019, two years and two months ago, the Bristol Adult ADHD Support Group filed their first formal NHS complaint with Bristol North Somerset South Gloucestershire Clinical Commissioning Group (BNSSG CCG) regarding the very long waiting list. As a result of that complaint, in June 2020 a joint working group was formed with BNSSG CCG, AWP, and the Bristol Adult ADHD Support Group to address the waiting list matter and to develop a sustainable and effective adult ADHD service model. Everyone worked hard for the next six months until January 2021 when the project was paused by the CCG citing heavy Covid-19 work loads. After several unsuccessful attempts to get the project restarted, the Bristol Adult ADHD Support Group on Monday, 13 December 2021, filed a second formal NHS Complaint titled, Failure to fulfill resolution to complaint of 6 Dec 2019. The CCG replied with a commitment to continuing the work and the support group is currently waiting, yet again, for meeting dates.
For details, please read the timeline below (to read in date order, scroll to the bottom and read upwards):
Monday, 21 February 2022
On 17 January 2022, in response to the CCG’s assurance that they were committed to restarting the ADHD project, the Bristol Adult ADHD Support Group sent an email to the CCG in which the group listed the dates they were available for meetings. The CCG’s reply to this email has been silence, nothing! So, today the Bristol Adult ADHD Support Group sent the following email to the CCG:
RE: 2834 NHS Formal Complaint – Remaining concerns and outcomes/commitments & Potential Additional Complaints
Dear [Customer Service Manager],
Could you please ensure that this email is also forwarded to xxxx xxxxxx, CCG CEO.
Since it has now been more than one year when service user participation in the joint collaborative adult ADHD working group project was paused, I would appreciate it if you could, please, contact the investigator/relevant parties at the CCG and check that they are still on track with following up on my letter of Remaining Concerns dated 25 January 2022.
I wish to avoid slippage in the timeframe that you gave me in your email of 27 January, particularly since promises given by xxxxxx xxxxxx regarding other matters have already been broken as I detail in the following paragraphs.
I am extremely disappointed that despite assurances from xxxxx xxxxxx in her complaint response of 14 January 2022 that I would be contacted by both xxxxxxx xxxxxxx and xxxxxxx xxxxxxx, this has not happened – even with (in the case of xxxxxx) my having sent my meeting availability on 17 January 2022 as confirmed by your email of 18 January.
I had already raised the matter of my emails being met with either silence or vague promises of dates which never materialised in the fourth paragraph of my formal complaint letter of 13 December 2021, and again as the third concern in my letter regarding ‘Remaining Concerns’ of 25 January 2022.
The lack of contact from both xxxxx xxxxxx and xxxxxxx, is therefore another “concern”, and I would like it to be rectified to my satisfaction by end of day on Wednesday, 2 March 2022.
If this does not happen, I would like this to be added as “additional complaints” and responded to in the CCG’s further response when it is issued.
Under the terms of The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009, such silence and failure to follow through could be viewed as neither treating me “with respect and courtesy” (per Reg 3(2)(c)) nor resolving my complaint with needed remedial action “speedily and efficiently” (Regulation 14(1)(a) and Regulation 3(2)(a)) contrary to Julia Ross’s promises. In short it is also therefore poor complaints handling.”
Tuesday, 25 January 2022
The Bristol Adult ADHD Support Group sent a letter, NHS Formal Complaint – Remaining concerns and outcomes/commitments, to the CCG as a follow-up on their response thus,
I am in general pleased to read in your response letter of 14 January that the CCG is ‘happy to meet to reset the position and to continue the working group’, and that xxxx xxxxxx will be in contact to plan specific dates. On 17 January I sent my availability for meeting dates to the CCG and received confirmation the next day that this has been shared with the team.
However, I also have four remaining concerns and outcomes/commitments that I am seeking as follows:
1. Variations in the frequency of our meetings should be jointly agreed between all three partners of the working group (the CCG, AWP, and service users) per our Terms of Reference, and except in cases of emergencies, these variations should be planned. We are reasonable people and understand Covid-19 constraints and pressures.
2. Decisions to cancel or postpone meetings should not be unilaterally taken by any one partner of the working group. These decisions should be jointly agreed by all three parties and at the same time we should agree the date of the next meeting. In other words, the cancellation or postponement will be of limited duration, and we will all know when to expect the next meeting. And except in cases of emergency, cancellations and postponements should be planned. We should also investigate amending our Terms of Reference at our forthcoming meeting to include cancellations and postponements.
3. Follow-on meeting dates should be agreed at the end of each meeting, if not sooner, and should be regarded as firm commitments. We, service users, do not want to go through another seven months of sending chasing emails and receiving only silence or vague promises that never materialise as described in my letter of 13 December 2021.
4. I would also like to receive copies of any ADHD related documents that were produced during the time that our, service user, involvement was paused (from December 2019 to present) so that we can bring ourselves up to date. For example, I understand that meetings were held regarding ADHD provision within the CCG and between the CCG and AWP that the CCG failed to invite the ADHD service user group to
as seen in the three attached examples from the CCG’s May 2021 draft Target Operating Model for BNSSG Integrated Community Mental Health Service (Adults), the Quality Control Committee minutes for July 2021, and the Corporate Risk Register for December 2021 (with regard to the latter, contrary to what is stated in the note for Aug 21, we only had a holding invite to a meeting on 2 September 2021 which was subsequently cancelled). Other examples can be found in the public Governing Body meeting papers from April 2021 until present.
I am looking forward to hearing very soon from xxxxx xxxx so that we can plan specific dates for resuming our work. And I am also looking forward to hearing soon from xxxxx xxxxxx so that people with ADHD can be involved in the development of Community Mental Health Services and Integrated Care Partnerships.
However, I would like to receive a written response from you to my outstanding concerns including confirmation that you are in agreement with the remaining outcomes/commitments I am seeking and look forward to hearing from you as soon as possible.
Monday, 17 January 2022
The Bristol Adult ADHD Support Group sent an email to the CCG in reply thanking them and sending their availability dates.
Friday, 14 January 2022
BNSSG CCG replied to the support group’s complaint with some good news. Here are two extracts from their letter:
. . .
Like you, I am personally disappointed that we have not yet been able to deliver the improvement needed along with key recommendations made by the working group, that we have previously discussed at our Clinical Executive meeting. I know that Avon and Wiltshire Mental Health Partnership (AWP) were keen to respond to the recommendations and using the additional investment that was made available to
support recruitment. However, to date this has not been possible. I do appreciate that there have been many delays to getting meetings in the diary which will have been frustrating for you, and for that I apologise. I have discussed with the team the need to improve communication and ensure that they are clearer in future.
. . .
In summary and in relation to the outcomes you have requested. We are happy to meet to reset the position and to continue the working group. xxxx xxxxx will be in touch to get specific dates planned. We may need to consider how frequently the group meets to ensure that we set realistic expectations for all, given the current circumstances. I hope this will enable us to start the year with renewed positive focus on this important agenda and make critical changes in partnership with all our providers and the people we serve, to shape the better outcomes for people with ADHD.
Monday, 13 December 2021
The Bristol Adult ADHD Support Group sent their second formal NHS Complaint letter (with eight supporting documents) to the CCG. Their letter is six pages long so we have only included extracts here:
I filed my first formal NHS complaint, Serious concerns about BNSSG’s handling of the Adult ADHD Service waiting list, on 6 December 2019 (a copy is attached). On 28 April 2020, representatives from the CCG, Avon and Wiltshire Mental Health Partnership NHS Trust (AWP), and myself and two other service user representatives attended a Local Resolution Meeting (LRM) at which we all agreed to form a Joint Collaborative ADHD Working Group project which had both a short-term objective (reduction of the waiting list) and a long-term objective (an effective and sustainable adult ADHD service). Terms of Reference (ToR) were agreed on 30 June 2020 (a copy is attached).
Since the short-term objective (finding and implementing solutions for the current waiting list) was urgent, this became our focus for six months although we did manage to fit in some work on the long- term objective. But we had not completed the short-term objective (due to interrelated complexities) and we had only completed about of third of the work needed for the long-term objective when the CCG, citing Covid-19 work pressures, sent an email to the joint ADHD working group on 2 February 2021 in which they, understandably at the time, explained, they had ‘taken the decision to stand down our meeting scheduled for this Friday (5th Feb), which will be rescheduled to March 2021’ (a copy is attached).
March passed without us hearing anything from the CCG, so I sent an email to them on 6 April 2021 asking if the pressure had eased enough that we could start considering dates for resuming our work. I sent a follow-up email on 21 April. I sent further emails on 12 July, 11 August, 27 August, 1 September, and 6 October 2021. In these emails I not only asked for future meeting dates, I also reminded the CCG of our agreed resolution and our terms of reference. In the later emails, I pointed out that some of the Governing Body meeting documents seemed to imply the CCG and AWP were working together on ADHD related matters during the time the joint collaborative working group was paused, which, if correctly reported, would not only be contrary to our terms of reference and our agreed resolution, it meant service user insight and perspective was being ignored. We were excluded.
Additionally, I spelt out various service user concerns: high distress levels, growing waiting lists, unhappiness with a provider’s performance, Right to Choose errors, potential impact of upcoming legislative changes upon service provision (Integrated Care Systems); as well as the ever-expanding passage of time since the joint ADHD working group last met in December 2019. From April 2021 until October, my emails either met with silence or vague promises of future meeting dates which never materialised.
. . .
On Friday, 29 October, the CCG replied to say they could not provide a ‘formal written response’ (I had actually asked for a written commitment which is different from a response). Instead, they invited me (and only me) to a meeting to discuss my concerns and ‘talk through next steps together’. This was very disappointing because the CCG not only seemed to have forgotten that our Terms of Reference required us to work collaboratively (which meant I could not agree next steps without involvement of all the other members), but also the invitation contained no guarantee whatsoever that our involvement would resume. There was no commitment from the CCG.
The CCG does admit, however, that the ADHD is unfinished, ‘[w]e have been talking at our Exec to Exec meeting this week between AWP and the CCG about the issues and the challenges we still need to address for people with ADHD’. Which raises questions as to how and what they were discussing since the joint collaborative working group seemingly had not met for 10 months. We had not been involved for the last 10 months. We had been excluded.
The CCG’s response, therefore, also raised the possibility that they had slipped into tokenistic service user involvement. As the transcript for our presentation at the Local Resolution Meeting held on 28 April 2020 shows, the outcome we wanted to achieve from our complaint was a multi-partner and collaborative working group which ‘must be a proper collaborative working group without tokenism’.
It seems the CCG has forgotten, or lost focus on, the reasons for forming the joint ADHD working group; has forgotten, or lost focus on, the supporting Terms of Reference; has forgotten, or lost focus on, the importance of our long-term objective of having an effective and sustainable Adult ADHD Service. It seems, the ADHD project has been deprioritised. It seems the CCG does not understand the very serious impact this has on the lives of service users. I felt, with sadness and disappointment, that I was left with no choice but to file this formal NHS complaint.
Impacts on service users.
The Bristol NHS ADHD Clinic had a growing waiting list before the COVID-19 pandemic arrived (three people on the waiting list killed themselves in 2018). There were two alternative providers under Right to Choose terms. But one of them has now got a one year waiting list, and the other has been rated by the Care Quality Commission as ‘Requires improvement’ overall and specifically in the areas of safety and leadership. This means those service users within the BNSSG area who cannot pay for private ADHD assessments, do not have access to timely and safe NHS ADHD services. This is now a matter of serious health inequality.
People with ADHD are at increased risk for obesity, asthma, allergies, diabetes mellitus, hypertension, sleep problems, psoriasis, epilepsy, sexually transmitted infections, abnormalities of the eye, immune disorders, and metabolic disorders. They are also at increased risk for low quality of life, substance use disorders, accidental injuries, educational underachievement, unemployment, gambling, teenage pregnancy, difficulties socializing, delinquency, suicide, and premature death (Faraone et al., 2021).
I made the case in joint working group meetings that investing in ADHD services is beneficial because it helps offset substantial costs in other parts of the healthcare system as well as in other societal sectors. I produced and disseminated an annotated bibliography that supported my case (a copy is attached with this letter).
. . .
At the Local Resolution Meeting for my first complaint (28 April 2020) we presented a compilation of people’s experiences living with ADHD which had been submitted by members of the Bristol Adult ADHD support group. This narrative clearly showed that many people with undiagnosed ADHD live with very high levels of stress and distress and that their lives are precariously balanced between coping and not coping, and some have experienced significant mental health breakdowns requiring hospitalisation. The narrative also showed that those who had been through the Bristol NHS Adult ADHD Clinic valued the service and staff very highly (a copy of this narrative is attached).
Impact of Covid-19 on people with ADHD
Sadly, many of the people I know in the ADHD community, including other support group leaders, have caught Covid-19, some have been quite ill, and some have had to be hospitalised. The consensus statement, Failure of Healthcare Provision for Attention-Deficit/Hyperactivity Disorder in the United Kingdom (a copy is attached), which I shared with the CCG, warned that that people with ADHD is a group that could be at risk in the pandemic. Here is a relevant extract:
The pandemic is associated with a range of social, financial, educational, health, and personal concerns, which are all stressors associated with mental health issues. Individuals with ADHD are likely to be particularly vulnerable to the distress caused by the pandemic and physical distancing measures, and may display increased behavioral responses. They may also be at greater risk of contracting COVID-19, a risk that appears to be exacerbated in ADHD patients who are untreated. Although these additional pressures on services have arisen more recently and are likely to increase with the exacerbation of clinical needs in this population, they have compounded already existing shortfalls (Young et al., 2021).
. . .
BNSSG’s Corporate Risk Register
The waiting list for adult ADHD services in AWP has been on the CCG’s Corporate Risk Register (CRR) since 5 April 2019. The current risk rating then red 16. As of 28 September 2021, it was still on the CRR and the current risk score was still red, 16. It had therefore been on the CRR for two years and five months at that point.
On 5 October 2021, Agenda item 9.2, Target Risk Scores and Risk Appetite, was presented to the Governing Body for discussion. In the preamble to this document, the following three sections appear:
How does this reduce Health inequalities:
The CCG has a legal duty to reduce health inequalities. A robust Risk Management Framework will support the CCG to reduce Health Inequalities through the identification of risk and mitigating actions, and the implementation of actions, and through the appropriate reporting of risk to ensure oversight by executive management, the CCG sub committees and the Governing Body.
How does this impact on Equality and diversity
The CCG has a legal duty to reduce inequalities. A robust Risk Management Framework will support the CCG to reduce inequalities through the identification of risk and mitigating actions, and the implementation of actions, and through the appropriate reporting of risk to ensure oversight by executive management, the CCG sub committees and the Governing Body
Patient and Public involvement
The CCG has a legal duty to secure public involvement in the planning, development and consideration of proposals for changes and decisions affecting commissioning arrangements. A robust Risk Management Framework will support the CCG to appropriately engagement [sic] with patients and the public through the identification of risk and mitigating actions, and the implementation of actions, and through the appropriate reporting of risk to ensure oversight by executive management, the CCG sub committees and the Governing Body.
With regards to the first section, health inequalities, NHS England on their web page, Definition of Health Inequalities, says ‘action on health inequalities requires improving the lives of those with the worst health outcomes, fastest’.
. . .
With regards to the second section, equality and diversity, NHS England on their webpage, Action required to tackle health inequalities in latest phase of COVID-19 response and recovery, says it has become ‘increasingly clear that COVID-19 has had ‘a disproportionate impact on many who already face disadvantage and discrimination.’ And the impact ‘has been particularly detrimental’ on people living in areas of high deprivation and with protected characteristics. NHS England also says that a ‘central part of responding to COVID-19 and restoring services must be to increase the scale and pace of NHS action to tackle health inequalities to protect those at greatest risk.’
3. Since service users were already disadvantaged and distressed, before the pandemic, due to the lengthy waiting list for ADHD services, will the CCG now understand that the almost one year pause in our work, has had a ‘disproportionate impact’ upon the health, welfare, and safety of this group of service users? Will the CCG commit to the immediate resumption of our project?
With regards to the third section, Patient and Public involvement (PPI), on 7 September 2021, the Well-Led Review Action Plan, was presented to the Governing Body for discussion. In the second paragraph on page five it’s noted that whilst the PPI Forum was stood down due to Covid-19, the PPI subgroups continued to meet in order to ‘maintain a level of connectivity with the local population.’ In the next sentence, the CCG says it is ‘reinstating the PPIF, which is recognised as being particularly important given the CCG’s strategic agenda over the next 6-12 months.’
Given that the ADHD waiting list has been on the CRR for two years and five months, despite its relevance to health inequalities, and to equality and diversity, it is surprising the CCG did not equally recognise the importance of continuing the work of the ADHD joint collaborative working group. They did not ‘maintain a level of connectivity’ with our section of the local population.
4. Will the CCG now commit to the immediate resumption of our project?
• A virtual Local Resolution Meeting either before the end of this year or within the first two weeks of January 2022.
• The full restart of the joint collaborative working group as soon as possible
In summary, I would very much like to re-establish a good working relationship with BNSSG CCG so that together we can achieve an NHS Adult ADHD service that is cost effective (now and in the future), that effectively and efficiently integrates care, is high quality, safe and gives service users a positive experience. A service we can all be proud of.
I look forward to receiving your acknowledgement of this letter.
Monday, 1 November 2021
The Bristol Adult ADHD Support Group replied to the CCG thus:
Thank you for your reply sent end of day on Friday, 29 October, however, after reading it, I realised with disappointment and sadness, I am left with no choice but to file a second formal NHS complaint.
NB: The following is a hasty and incomplete summary of my reasons for this decision and should not be read as my complete case. I am writing this as a courtesy to let you know that a formal and detailed letter of NHS complaint will be forthcoming as soon as possible:
In your reply, you did not provide the CCG’s firm, written commitment to the joint, multi-party, collaborative ADHD working group (BNSSG CCG, AWP, and service user representatives) as I had requested in my emails of 15th and 26th October.
In fact, you made no reference at all to the joint working group nor indeed to the Terms of Reference (ToR) for the joint working group, as if they were non-existent; they were both agreed and adopted by all three parties on Tuesday, 30th June 2020.
Additionally, you tell me the CCG is talking with AWP about ADHD ‘issues and challenges’ without acknowledging that the paused joint working group meetings (a pause enacted and continued by the CCG citing Covid-19 work pressures) means the results of these AWP talks (as well those of previous discussions) cannot be reported back to the joint working group for service user involvement and review before decisions are made, despite the fact that ‘issues and challenges’ fall well within the remit of the joint working group per the jointly agreed ToR; and despite our right to be involved.
Moreover, you invited me to a meeting, outside of the joint ADHD working group, to discuss my ‘concerns in more detail and talk through next steps together’, but inviting me, and only me, to a meeting outside of the joint working group to discuss my concerns (concerns that should be addressed within the joint working group) that the CCG is working on ADHD matters outside the joint working group whilst the joint working group meetings are paused thereby preventing service user involvement not only serves to further delay the resumption of the joint working group, it also makes me complicit in the delay if I accept your invitation. Furthermore, the invitation did not carry a guarantee that the joint working group meetings would restart after we met.
On a personal note, your invitation put me in the difficult position of deciding which would be worse, potentially being accused of justifying further delay without a guarantee by accepting your invitation or potentially being accused of obstruction by not accepting your invitation. I do not appreciate being put in this position after waiting patiently for ten months and then, reasonably, asking the CCG to commit to resuming the joint working group and abiding by our joint agreement.
I am on a waiting list for an advocate with The Advocacy People, hence the case number in the subject line; they are copied in on this email.
As I stated at the beginning, this is a hasty and incomplete summary of my reasoning and should be read as such. A formal and detailed letter of NHS complaint will be forthcoming as soon as possible.
Friday, 29 October 2021
BNSSG CCG replied to the Bristol Adult ADHD Support Group as follows:
Thank you for getting in touch, and for your patience in recent weeks. Whilst I know you are seeking a formal written response there remain issues that we are trying to address and have not yet been able to resolve. As I know you appreciate the challenges of COVID for our workforce the population and the demands on the NHS remain significant. Therefore we have not been able to deliver all the recovery work that we wish we could.
I understand if you feel you need to reopen a formal complaint and that is of course your prerogative. It is really important to us not to lose the open and positive relationship and the investment of time by all parties that has developed over the last 18 months. We have been talking at our Exec to Exec meeting this week between AWP and the CCG about the issues and the challenges we still need to address for people with ADHD. [We] would really value meeting with you alongside xxx xxxx who is the xxxxxx from AWP. We would like to discuss your concerns in more detail and talk through next steps together. Reflecting the reality of the challenges we are facing and how we can do the best for people. xxxxx and xxxxx are looking at dates but is important to understand your availability too.
I am so sorry for the delay in responding to you and getting this set up, and I look forward to hearing from you so we can get something firm in the diary very soon.
Tuesday, 26 October 2021
BNSSG CCG failed to send a written commitment by the deadline date of Monday 25 October, so the Bristol Adult ADHD Support Group sent the following email to them:
Thank you for your email of Friday, 15th saying you would get back to me with a detailed response as soon as possible.
In my email of Friday, 15th, I gave a deadline for replying with the written commitment by end of Monday, 25th (yesterday). But, I now notice that I omitted to specifically state that the ‘reply’ was to be the ‘firm, written commitment’ which was the message I had intended and had meant to convey.
Since my original deadline may have been somewhat confusing, and for that I apologise, I am extending the deadline for the ‘firm, written commitment’ (as detailed in my email below), to end of day this Friday, 29th October. After that time, I will open a new complaint.
I appreciate that the NHS is stretched due to rising Covid-19 cases, but we, service users, are seriously concerned by the discovery that while we were patiently waiting for the project to restart, believing that it had been postponed, both the CCG and AWP were actually carrying on with the work.
For speed of reference, I have attached a copy of the joint Terms of Reference for the ADHD Working Group.
Friday, 15 October 2021
Bristol Adult ADHD Support Group sent the following email to the CCG:
I have not yet received a reply to my email of Wednesday, 6 October (see below).
It has now been 10 months since our last meeting on 17 December 2020 and during these months, the CCG, unfortunately, has not been forthcoming with firm commitments for further meetings. The 5 February 2021 meeting was, understandably, postponed due to Covid-19 work pressures. But since then, despite promises of dates, nothing has happened other than that, as seen in current Board papers (some examples attached), the CCG and AWP have continued working on the Joint Collaborative ADHD Working Group project without the involvement of service users, contrary to the Working Group Terms of Reference.
I was sorry to hear that xxxxx is unwell, but I do not understand why our involvement in the ADHD project can only happen when there is a specialist handler present.
I remind you that AWP, the CCG, and xxxxx, xxxxx, and myself (as service user representatives) agreed to form the ADHD joint, multi-partner, collaborative working group in response to our formal NHS complaint filed on 6 December 2019. And it can clearly be seen from the Board Meeting extracts that our work is not finished.
Consequently, I have now been in contact with the Parliamentary and Health Services Ombudsman. I gave them a full and complete description and asked for their advice about how to proceed. They suggested I open a new formal NHS complaint.
I am seriously considering this. Since, however, I thought we were working well together up until February 2021, my preference would be for us to continue with the work without the distraction of a second complaint.
For this to happen, we need a firm, written commitment from the CCG and AWP. The written commitment must include firm meeting dates, a promise that postponements and cancellations will only happen after appropriate notice and after all three parties have agreed. In addition, the postponements/cancellations must have limited duration and limited frequency. Finally, the commitment must include a promise that we, the service user representatives, will receive copies of all relevant documents covering the work that was carried out by AWP and the CCG during the 10 months that we were not involved.
You should know that I gave the Ombudsman’s office permission to open a case file covering this situation in case it becomes necessary. I have the case number. I hope it won’t be needed.
Could you please reply by end of day on Monday, 25 October.
Thirty minutes later the CCG replied with an apology for the delay in replying to the Support Group’s email of 6 October and adding they are, ‘looking into this issue as a matter of urgency and will ensure we come back with a more detailed response as soon as possible.’
So fingers are now crossed!
Wednesday, 6 October 2021
Having not received any suggested dates from the CCG, the Support Group sent the following email:
Time is slipping by yet again! We have now been waiting about 9 months for a meeting date.
In another attempt to get things started, here are our dates:
They then listed several dates and asked the CCG to get back to them by end of day on Monday, 11 October.
Tuesday, 21 September 2021
The CCG replied to the Support Group’s email of 1 September saying they are,
currently looking at dates in October for a meeting to take place and will hopefully be able to get in touch next week with some suggested dates and times.
Wednesday, 1 September 2021
The CCG replied to the Support Group’s email of 27 August saying they needed to reschedule the next day’s meeting and asking for availability dates later in September.
The Support Group replied 20 minutes later giving the CCG their availability dates.
Friday, 27 August 2021
The Bristol Adult ADHD Support Group sent the following email to the CCG:
We still only have a holding invite for the proposed meeting date of 2 September for the ADHD Working Group. Could you please confirm that we will be meeting on this date?
I am asking this because I’m concerned to read in public documents that, contrary to our Terms of Reference, BNSSG and AWP have continued working together on ADHD matters after the working group sessions were put on hold. We, the service user representatives, were told the sessions were put on hold due to Covid-19 pressures.
In return, the Support Group received received bounce back holiday messages from key personnel at the CCG and AWP saying that they would be on annual leave during the first week of September, so the Support Group sent this follow-up email, on the same day, to the CCG:
I see from automatic replies (copies attached) that neither xxxx nor xxxxx would have been able to attend the proposed meeting date of 2 September. They are both on annual leave.
Could you please let me know what BNSSG intends for the proposed meeting on 2 September?
Also, if the meeting still goes ahead, will there be someone present from BNSSG who can provide us with written updates about the work done outside the working group?
Friday, 13 August 2021
The CCG replied saying that they had reviewed their colleagues’ diaries and suggested a meeting date of Thursday, 2nd September.
The Bristol Adult ADHD Support Group responded immediately and said they were available for the meeting on 2 September.
Wednesday, 11 August 2021
We heard nothing more from the CCG so today we sent the following email saying that we were pleased to see that the CCG agreed that it was ‘critical that we put in time as a group together to discuss how we move forward’ and gave them the dates for the remainder of this month and September when we are not available for meetings.
We added, as a gentle reminder, that ‘under the Terms of Reference (TOR) for our multi-partner, collaborative working group (agreed at the Local Resolution Meeting on 28 April 2020), the working group’s purpose and objective is not only to address the waiting list but also to devise an effective and sustainable ADHD service model; including a service user participation forum‘ and we attached a copy of the Terms of Reference.
We also attached copies of extracts from the CCG’s April 2021 Performance and Quality Report and the June 2021 Corporate Risk Register (both presented to the CCG’s Governing Body on 6 July 2021) to help illustrate that there is still work to be done to address the concerns raised in our original letter of formal complaint sent on 6 December 2019.
We finished by asking them to come back with some potential dates for meeting by end of day on Friday.
Shortly after, we received an email from the CCG saying they will check our dates against their calendar and ‘hopefully get something pencilled in.’ They apologised for the delay.
NB: It’s stated in the CCG’s Performance and Quality Report for April 2021 that the waiting list is now static at 3 years so we have accordingly amended the title of this post.
Tuesday, 13 July 2021
The CCG replied with a brief email thus:
Thanks for replying; as you say, it’s critical that we put in time as a group together to discuss how we move forward; once we have a clear picture of where the service is (current waiting list / demand, status of the LES in Primary Care etc), so that we can have something tangible as a group to work with. Will look into timelines and diaries and come back as soon as I can around this.
Monday, 12 July 2021
We replied to the CCG saying we were concerned with their statement that ‘AWP and CCG teams are currently working together to explore options for how we might address the long waiting lists’ because this is ‘being done without [service user] input which means not only is an important source of insight and information being overlooked, it is also contrary to our Terms of Reference. We can help with these actions and we want to help.‘
We also pointed out that while we appreciate that everybody has been working hard on Covid-19 related matters, our work on the ADHD waiting list and the ADHD service model has now been paused for 6 months.
Friday, 9 July 2021
We had heard nothing more from the CCG (since their last email of 3 May) until they sent us the following email on this date:
Further to [Bristol Adult ADHD Support Group’s emails of 6 & 21 April] and communications between us all in early June [NB: the support group was not a party to these June communications], I just wanted to provide a further update to you all. The working group sessions remain on hold; the ADHD service continues to see significant pressures with long waiting lists and resourcing issues, even when taking into account some additional funding offered by the CCG, this has made it difficult to make the tangible progress we would need in order to convene an effective working group session. AWP and CCG teams are currently working together to explore options for how we might address the long waiting lists which still exist for the service . . .Appreciate that it has been some time since we have all met as a group, but rest assured that this remains an absolute priority for both AWP and the CCG.
Monday, 3 May 2021
We received a follow-up email (to their email of 21 April) from the CCG saying they were ‘very keen to catch up with the full and core ADHD working group, but we do need to have progress made on the actions identified from our last meeting, otherwise we’re not making the most effective use of our collective time.
Whilst the immediate pressure of C19 cases is lower across the area, I believe there is still significant pressure on my colleagues from the commissioning team, as well as all of the AWP staff, so I suspect it will be another week or two before I’m able to get them to respond back to my requests.’
Wednesday, 21 April 2021
We resent our email of 6 April 2021 because we had not received a reply and on the same day the CCG replied that they were ‘linking in with colleagues to follow up on the actions we captured in our last working group session, to ensure we are able to make progress in our next meeting. Will be in touch with a further update as soon as possible.’
Tuesday, 6 April 2021
On this date we sent an email to the CCG asking if the ‘Covid-19 pressure has eased up enough that we can start considering dates for the next full working group as well as the core group meetings?‘ because we had not heard from the CCG about the promised March meeting.
Tuesday, 2 February 2021
We received an email from BNSSG CCG notifying us that they’d taken the decision to stand down the next scheduled meeting (Friday, 5 February 2021) and reschedule it for March because they were experiencing increased pressures on local NHS and care system, as coronavirus cases continued to rise and more people required hospital treatment.
Up until this date, we had been working diligently towards resolving the waiting list issue and reviewing the service model. We will be continuing this work when Covid-19 pressures allow.
Tuesday, 28 July 2020: Good News
The Bristol Adult ADHD Support Group, the Bristol, North Somerset & South Gloucestershire CCG (BNSSGCCG) and Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) have been working together, at pace, in a joint, multi-partner, collaborative working group with the dual purpose of addressing the waiting list issues as a priority while, at the same time, methodically analysing problems that led to the waiting list and then devising and implementing solutions.
The end goal of the working group is to have an Adult ADHD Service that assesses people within the 18 week target and is cost effective (now and in the future), that effectively and efficiently integrates care, is high quality, safe and gives service users a positive experience. It will meet legal duties, NHS Quality Board’s definition of quality (safe, effective, caring, responsive and person-centred), as well as NICE Guidelines & Standards.
It will be an Adult ADHD Service that everyone can be proud of!
On Friday, 5 June 2020, formal Terms of Reference for the working group were adopted and we agreed ways of working and communicating.
The Core Working Group (CWG) is now having weekly working meetings and is updating the Full Working Group (FWG) on a monthly basis. In turn the FWG is giving monthly progress reports to the CCG’s Commissioning Executive Committee (CEC) for their feedback and/or approval. BTW: we are all working & meeting online & we are working well together.
We are working as hard and fast as we can while balancing accuracy with speed. The waiting list is an urgent priority.
We will periodically update this page with progress reports.
Monday, 17 February 2020
I’m afraid we were overly optimistic as progress seems to have stopped so today I sent two emails as follows:
I realise that everyone is busy but it has now been 3 weeks since I sent the list of dates for which we are unavailable for a meeting and I have not yet had a reply.
Do you know if any progress has been made in arranging this meeting with the CCG, [Clinic staff], members of the joint CCG and AWP ADHD Working/Project Group, and [seAp Advocacy]?
To date, it is 6 years and 10 months since the funding level for the clinic was set and it has been 5 years and 10 months since the then Bristol CCG recognised that the funding level was inadequate.
Furthermore, the Bristol Adult ADHD Support Group met on Friday, 14 February, and it rapidly became apparent that the waiting list (2 years and growing), without any doubt, is putting already distressed people at increased risk of harm. In addition, the group members already assessed strongly reiterated their support for the clinic as well as their high regard for the staff whilst also expressing concern that the ever increasing waiting list is now putting too much pressure on the service as a whole.
As a polite reminder, I have reattached my original letter of Friday, 6 December 2019; sent 2 ½ months ago. Everything stated in this letter regarding the CCG’s responsibilities as well as our offer of help still stands.
Please note, I have also cc’d Mr John Penrose, MP on this email since I understand he is making enquiries into the inadequate funding for NHS ADHD services on behalf of constituents and I am also his constituent.
43 working days have now passed since you received my FOI Request.
During that time the deadline for the CCG’s response has been extended twice from the original date of Tuesday, 14 January 2020; first to Tuesday, 28 January (need time to finalise the response) and then again to Monday, 3 February 2020 (for review by a Director).
It has now been 10 working days since the CCG’s last deadline expired. Could you please, therefore, conduct an internal review into the handling of this matter. My original request for information can be read at the end of this email chain.
Wednesday, 22 January 2020
We’re making progress, slow inching progress, but progress nevertheless. We filed a Freedom of Information request with BNSSG CCG on 12 December 2019 for documents they described in their minutes (discussions about the Adult ADHD service) but had not made available online. The CCG, in response, told us they needed more time to ‘finalise’ their response and they expected to release the information by 28th January.
As a result, we’ve asked that our meeting take place in mid February so that we have time to review the documents. And we’ve listed the other people that the CCG needs to invite to the meeting ‘in the interests of transparency and because [the waiting list] is a very serious problem that needs an open and collaborative partnership between the CCG, AWP, and service users.’
Thursday, 9 January 2020
Since we filed our complaint with Bristol, North Somerset and South Gloucestershire Clinical Commissioning Group (BNSSGCCG) on 6th December 2019, some progress has been made as follows:
1.BNSSGCCG have proposed that they hold a meeting this month (date tbd) with us (service users), the ADHD Clinic staff, and others from Avon and Wiltshire Mental Health Partnership NHS Trust (AWP). We are now waiting to hear from all attendees.
2. The CCG have also sent a proposed agenda which needs some amendments.
3. We have notified Healthwatch Bristol, North Somerset and South Gloucestershire (Healthwatch BNSSG) about the problems with the waiting list and sent them a copy of our complaint. We will be talking with them tomorrow, and they will be investigating the issues around the waiting list. We have also been in communication with Healthwatch England who are aware of our complaint. Healthwatch England have said that they will assess and evaluate the results of Healthwatch BNSSG’s investigation for national implications.
Saturday, 7 December 2019
The waiting list for the Bristol NHS Adult ADHD Clinic is now 2 years (plus) for people living in Bristol. We weren’t sure what Bristol, North Somerset and South Gloucester Clinical Commissioning Group (BNSSGCCG) were doing about it, if anything, so we decided to try and find out.
First, here’s a little bit of background. Clinical Commissioning Groups (CCGs) were created in 2012 when the new Health and Social Care Act came into being and they opened their doors on 1 April 2013. The CCGs are membership bodies made up of the local GP practices and they are led by a governing body also made up of GPs some clinicians, nurses and lay people. The CCG buys (commissions) all the health services (physical & mental health) that we use within our local areas. For example, the BNSSGCCG has a contract with Avon & Wiltshire Mental Health Partnership NHS Trust (AWP) for the Adult ADHD service for all who it in the Bristol, North Somerset and South Gloucestershire Area.
Now before buying a service such as the ADHD Clinic, the CCG should determine the level of need in the community as well as the amount of funding they’re going to need for the service currently and into the future. In other words they need to plan for increasing demand They should also plan for future demand as people become more aware of ADHD and ADHD services. And this is where things can go wrong as it has done for BNSSGCCG.
In 2013, for whatever reason they didn’t plan for the number of people in the greater Bristol area who would need an ADHD service and they didn’t pay attention to the increasing number of people being referred to the clinic and they didn’t listen to the Clinic’s warnings. And now there’s a very long waiting list.
And now we go back to where we left off in the first paragraph of this post: we were going to do some research. We did, and didn’t like what we found, so yesterday we sent BNSSG a letter with an appendix containing 33 pages of evidence. The appendix can be read here and the letter is below:
6 December 2019
Dr Jonathan Hayes, Clinical Chair
NHS BNSSG Clinical Commissioning Group
Dear Dr Hayes,
Re: OPEN LETTER: Serious concerns about BNSSG’s handling of the Adult ADHD Service waiting list
I am the Chair of AADD–UK and the founder and facilitator of Bristol Adult ADHD Support Group; both running continuously for 12 years. I’ve contributed to the NICE ADHD Guidelines and Quality Standards and I’m a member of the NICE ADHD Implementation Group. The latter was charged by the Department of Health and Social Care with highlighting challenges and developing solutions for implementing NICE NG87 ADHD. Commissioners are responsible for enabling patient use of the Guidelines not only within the context of funding but also within context of their legal duties of eliminating discrimination, advancing opportunities and reducing health inequalities.
I am writing this letter on behalf of service users who potentially have ADHD as well as those who have the diagnosis. The Bristol Adult ADHD Service does not know that I am writing this but as a matter of courtesy I have sent them a copy. The number of people expressing distress about the length of the waiting list for the Bristol Adult ADHD Service is steadily increasing. Since I needed to understand the background to this situation, I read all available BNSSGCCG’s minutes and reports. And I now have very serious concerns about BNSSG’s management of the waiting list.
In April 2014, one of the CCG’s operational delivery projects for the ADHD service was to ‘achieve funding’ to resource its then current growth. Since that date, referrals have risen exponentially but the CCG left the funding at the 2013 level—despite receiving warnings from the service. They have also been underspending on ADHD services to help offset overspending on IAPT and mental health placement commitments. The Clinic staff from 2014 to date, continuously tried to increase capacity to match the ever-growing demand until it seems they could do no more. The CCG refused to increase funding and favourably compared the 2-year ADHD wait time (keeping ‘inappropriate costs’ down) with the 2-week wait time for Cataract surgery. Furthermore, there’s no evidence the CCG made any effort to understand the needs of people with ADHD. There’s also no evidence of engagement or involvement with patients. See Appendix A for details, comments (blue text), as well as questions for the CCG (green text) to answer.
The CCG’s decisions and actions means it is violating the principles, values and objectives as set out in their ‘Constitution’, their ‘Equality, Diversity and Inclusion Strategy’, their ‘Ethical Framework for Decision Making’, their ‘Procurement Policy’ as well as the ‘NHS Constitution’, the statutory guidance for ‘Patient and Public Participation in Commissioning Health and Care’ and the ‘Good Governance Standard for Public Service’.
Furthermore, these decisions and actions have potentially put the CCG at risk of being in breach of their legal duties to reduce inequalities, eliminate discrimination, promote involvement of patients and obtain appropriate advice as set out in the Health and Social Care Act 2012 and the Equality Act 2010.
First, I ask the CCG to review their decisions and actions in line with these principles, values and legal duties and to make amends. Secondly, I ask the CCG to answer my questions in Appendix A.
I have written this letter, however, not just to express my serious concerns and to ask for amends, but also to offer my help to the CCG. I can help the CCG understand the importance of a fully functioning Bristol Adult ADHD Service. Indeed, it is held in high regard by service users. Appendix C contains lists of service user comments extracted from the ADHD Service’s quarterly and annual reports (released by the CCG in response to a Freedom of Information request). I can confirm the compliments in these lists match the feedback I hear at support group meetings as well as those from my networks. If anyone at the CCG is interested in learning about the lived experience of ADHD, I can help with that too. In fact, I am willing to invite relevant personnel to support group meetings so that they can directly hear from others about their needs.
ADHD is a serious neurodevelopmental disorder that can affect about 2-4% of adults. It is complex and difficult to diagnose. Many adults who were not diagnosed in childhood or were misdiagnosed will have developed co-existing disorders which act to amplify the symptoms and increase the complexity of assessments and diagnosis. ADHD symptoms can cause significant impairment across all domains of adult life (e.g. interpersonal relationships, education and work) and negatively impact health-related quality of life. It is cost effective to fund appropriate and timely treatment.
Please respond by Friday, 20 December 2019. I am currently considering further actions.